FREQUENTLY ASKED QUESTIONS
1) Are GLAMMOCKS designed for outdoor use?
Our hammocks are specially designed for indoor use but you can perfectly use your piece on exteriors if the area is covered by a roof and the hammock does not get wet when it rains.
We produce excellent pieces that are made to last a lifetime, however, macramé and crochet are not meant for harsh weather conditions.
You can also use your piece on exteriors if you store it back at the end of the day, if your hammock becomes wet allow it to dry completely.
2) Why are GLAMMOCKS more expensive than other hammocks?
Unlike mass-produced souvenir hammocks, our handcrafted pieces honor traditional techniques, proportions, and materials designed for real rest and sleep. At Glammocks, we use strong, breathable yarn—not stitched fabric—to create hammocks that are both durable and comfortable. Each piece is ethically priced to ensure fair artisan wages, cover transportation in remote regions, and support long-term community development.
3) When will my order be shipped?
We prepare your package in 10 to 15 of your order, unless you ask for a customized order or made-to-order item.
Please note the shipment is dependent on the order:
1. In-stock items (10 to 15 business days)
2. Made-to-order (This hammock is made after the order has been processed, and shipment is dependent on when it is finished).
3. Customized order (we will give you an approximate once you make you special requirement).
4) When will my order arrive?
We do our best to meet our shipping times. Delivery will depend on the shipping method you choose. Please review the estimated shipping times below:
North America: 8 -12 business days
Europe: 11-15 business days
Australia, New Zealand and Oceania: 12-16 business days
Asia Pacific: 13-17 business days
Lastly, the buyer is responsible for custom and import taxes, and we are not responsible for delays at customs.
Thank you.
5) What shipping services do you offer?
When your hammock has been shipped, we will send you a confirmation email with the tracking number. Please leave your phone number to.
6) How should I care for my hammock to ensure it lasts a lifetime?
We recommend a careful hand-wash with gentle laundry soap and cold water (DO NOT MACHINE WASH).
Follow the care label instructions attached to your hammock.
7) Can I make a customized order?
Customize and give your hammock a personal touch, you can write to us to order your special hammock according to your desire.
8) Should I expect extra costs like taxes or customs duties?
It depends on your country’s legislation.
Please remember that you (the buyer/receiver) are responsible for additional taxes or customs duties that are added to your shipment when it passes through customs and into your country.
9) Lengths and sizes:
Sizes, including length, width, height and depth are included in the item description in both inches and centimeters. We specify the item weight and capacity for your knowledge and safety.